Not receiving email.

[thedreamville]

Hi, im not receiving email for licence key. I've tried using different emails, checked spam folder yet, no emails. so I'm currently unable to start my trial. Pls help.

 

[ScottyA]

Please email Customer Support directly. They will be able to resolve this.

Let the User Forum know if you have any other questions about MotiveWave. Enjoy the trial!

 

[thedreamville]

I'm unable to contact customer care because it says my email cannot be found in their systems. customer care only replies to registered emails, but im not getting the licence key to complete my registration. Pls help

 

[ScottyA]

customer care only replies to registered emails

Where does it say that? I see nothing on the Contact Us page that says this.

 

[thedreamville]

Where does it say that? I see nothing on the Contact Us page that says this.

View attachment 1551

Please see email response I get

"This is an automated message. We are unable to find a profile in our
system matching your email address.

In order to reach our Support Team, please send an email from the
email address you used to create your profile in our system."

So I'm stuck at the moment.

 

[ScottyA]

Thanks. Sorry you're having this issue. I hope this gets resolved.

@MotiveWave_Jason Anything you can do to help @thedreamville ?

 

[thedreamville]

Thanks. Sorry you're having this issue. I hope this gets resolved.

@MotiveWave_Jason Anything you can do to help @thedreamville ?

Finally got a feedback. Apparently I'm geo-locked.

Many thanks for your efforts @ScottyA