support@motivewave.com

[BillBaloney]

Hello,

Does anybody have problem to receive reply from customer support at MW. I have been writing emails to support. One on september 24 and another Tuesday. I still have not received any reply from them yet. I purchase the Pro version. I find the service customer slow an inifficient at answering questions. Am I the only one having this issue. Am I black list because I denouce the suspicious thing going on on this forum. Here some screenshots from problems i am having with my MW platform and my paper trading account with rythmic.

The bracket orders refuse to erase from the chart although the order has already been close. Which, in a sense, create a confusion if you have other order open.



This windows pops when I take a trade. Sometime the trade works, sometime it does not. Very annoying. It is as if the platform was not awake to receive the first order of the day. It does that pretty much every day on the first order of the day or the first order during ETH. It is as if the platform waken from some sort of sleep mode by triggering the order.



As mention, sometimes bracket won't disapear from the chart althought they have been cancelled. I can move them up or down, edit them even if
they are actually cancel. But when I do the message end up returning an error pop up. Rithmic also return this popup windows: order not found.




Anyone having the same issues in term of service customer and orders?

By the way, it would be great to have a sections reserve to orders problems and rithmic problmes specifically because those are very important problmes that need to be address
quickly in ordeer to protect our money...

Regards

 

[BillBaloney]

It would be nice to see who actually saw the post and did not answer anything

 

[Donovan2580]

They have always been pretty good at responding - Normally within 24 hours or so. I have not sent them an email in the last few months however, so perhaps it has changed?

I am assuming your support has not expired??

If you go to Help > About it will tell you the status of your support.

 

[BillBaloney]

They did send me a new key after a month thought. I have no clue why. I guess they were sceptic about me doing something or they wanted me to download an new install version with spyware on it.

 

[BillBaloney]

Since 6.9.5 update, which had destroy my entire workspace and back up, It took me 3 days to rebuild everything, along all what all the suspicious things going on this forum, It is sad because I like the platform. I still use 6.9.4 as you can see because I need IQFeed to run properly at all time. 6.9.5 crash the all thing.

 

[Alberto]

I had to re do my whole workspace also with IQ Feed all of the sudden it started freezing while the one with DX Feed was working somewhat jerky. I also had IQ Feed for years since it also works on my Multicharts.

 

[BillBaloney]

To be fair with MW, part of the update was still buggy. But part of the problem was also my own fault. I did not realize that workspace and rithmic were to be use only once per workspace. Along small bugs and my mistakes those were causing the problem. The process to find the problem can drive you nuts. But the platform is now running smoothly. Again, MW require though before panicking. The design is different and one needs to get use to it. Still IqFeed was never the problem. Some small update tweak were causing the problem and the way I had created my workspace initially versus what I later started to use in it was also created the problems I had. Anyway. I am happy it is working well for now. I am using 6.9.9. I also apreciate the new tweak and things requested being implemented.