[MotiveWave-Ultimate purchased license] If we don't get the Update/support annual package and the platform encounter error managing order/position?

[Blonde]

To whom it may concerns,



I have a query about the possibility of having MotiveWave-Ultimate (purchased license on one-off 2295USD fee), but I don't register for '1 Year of Updates and Support' for 295USD annually, and when my first-year' Updates and Support' that comes with MotiveWave-Ultimate finished I encounter a critical error in the order/position management or API connection to the broker(IB, etc) if encountered a problem and I get an error placing and managing orders and positions to the broker using MotiveWave-Ultimate or data-feed connectivity error to the broker or independent data feed provider if occurs, what will be the solution?

I mean there is the possibility that broker(IB, etc) update their API/Server/Connection/Order-management/Position-managemnet code every weekend and the broker's updating their Servers and API and platforms, thus there is a possibility that every weekend that passes after my MotiveWave-Ultimate the first year that includes update and support if it is finished, I encounter a critical error that I wouldn't be able to place or manage and order or position or both or I have data-feed connectivity issue to the broker(IB, etc) or broker-independent (paid, etc) data-feed connectivity error occurs, and every single of these errors if happens, rendering the MotiveWave-Ultimate platform totally useless unless the error occurred is fixed for data-feed connectivity or order/position-management, and if this happens and if I do have the MotiveWave-Ultimate but I ran out of 'Update and support annual package', what would be the MotiveWave company's solution for fixing this error?
1- Will this error solving considered as maintenance of MotiveWave-Ultimate and my platform error will be fixed free of charge thus I will be able to use data-feed(from any source) and order management (to any broker with any amount of accounts) forever with guaranteed free maintenance if these kinds of error happened?
2- MotiveWave company refuse to solve the critical error for data-feed connectivity and order/position management and the only solution that I will be offered is to purchase one year of 'Update and support' even for solving this critical maintenance error, if occurred that can happen in every weekend/every-day after my MotiveWave-Ultimate ran out of 'Update and support' annual renewing package?

Is this make sense what I want to ask? And may please company's representative also reply to this post as their official answer as well?
If this forum is not the place for asking the official MotiveWave company's answer to my queries, where else can I ask about this? e.g. by email?


Best regards

 

[DITB]

If you want support, buy support.

 

[Blonde]

If you want support, buy support.

Hiya @DITB



Thanks. To make my question simple and based on your response, purchasing MotiveWave-Ultimate does not guarantee that an integrated IB interface for Data-feed connectivity or Order/Position management works after the support contract expiring date, as the IB broker can change anything in their interface for Data-feed connectivity or Order/Position management and this renders the MotiveWave-Ultimate to a situation that it can't get Data-feeds or do Order/Position management or both? And the only solution is purchasing the Update+Support package of 295USD annually?


Tnx and best of luck